I couldn’t log in after inputting my credentials and received an email saying my password was breached. If none of the steps above resolve the issue, please contact Divvy Support at. Try logging in from an incognito browser on the web. If they do not match, make sure settings are set to automatically update date/time and try again. Verify that your device date/time matches between the web and mobile. Try using Chrome as your default browser and clearing your browser cookies and cache. Verify that you are logging in to Divvy from. Try the following troubleshooting solutions: I have questions about Divvy or the Student Membership Discount, who can I contact?įor questions about the Student Membership sign-up process or discount, please email For general questions about the bikes, stations, or system, please email or get in touch with the 24-hour customer service line at 855-55-DIVVY (85).A: There are a variety of reasons your login may not be working properly. We’ll refund you to match the discounted rate and get your Membership transferred to the Student Annual Membership. Then, send an email to with Northeastern’s name and password. You’ll need to log in to your online account and renew normally. How can I renew my Divvy annual membership at the discounted Student Membership rate? When your account is up for renewal, you can renew at the discounted rate. No, the Divvy Student Annual Membership is available only for new or renewing annual members. Can I receive a refund for the discount difference? I already have a Divvy annual membership. Once you complete the sign-up process, you can log in to your account and change your email preferences to the address you prefer. Yes, but you must initially sign up for your membership using your Northeastern email address to verify your eligibility. No, you can apply only one discount to your Divvy membership. Can I combine another discount with the Student Membership Discount? You still have access to the entire fleet, at all stations across the city, 24/7, all year long. The only difference is that Student Membership is just $75, which is 25 percent off the regular price of $99. How does the Divvy Student Membership differ from a normal annual membership? Faculty and staff are not eligible for the Student Membership Discount. The first 30 minutes of every trip is included in the cost of membership, and incremental fees apply for any trip that exceeds 30 minutes.Īny undergraduate or graduate student currently enrolled at an eligible university may receive the Divvy Student Membership Discount. Students who sign up will have access to the entire fleet and can take a bike from any station across the city to get from Point A to Point B. Students will then be sent a unique member key in the mail right away. This will allow students to sign up at the discounted rate of $75 (regularly $99) for the year. To become a member, students may find Northeastern Illinois University at /student and fill out a quick application form with the password “NEIU15.” Divvy is perfect for short trips to and from the University, from home to run errands, or to just get out and explore the city. A Student Annual Membership to Divvy means students will have access to thousands of bikes at hundreds of stations across Chicago. Northeastern Illinois University students are eligible for a discounted Divvy Student Annual Membership.
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